Transforming Customer Service: Azure OpenAI Meets Communication Services
Friday, Aug 16
1:30 PM - 2:30 PM
Room D2
Description
In this talk we will explore the seamless integration of Azure OpenAI and Azure Communication Services to build an AI-driven call-center application. The session will delve into the architecture and design patterns that make this integration possible, demonstrating how AI can enhance traditional telephony to create smarter, more responsive customer service solutions. Using C#, we will coordinate various components to showcase a fully functional solution that can handle real-world use cases, such as automated customer inquiries and sentiment analysis.
Attendees will gain insights into the practical applications of combining AI with telephony, learning how to leverage Azure's powerful tools to create a more efficient and effective call center. We will walk through code examples, highlight key features of the Azure platforms, and discuss best practices for implementation. By the end of the session, participants will have a comprehensive understanding of how to harness the potential of Azure OpenAI and Communication Services to transform customer interactions and streamline call center operations.
Attendees will gain insights into the practical applications of combining AI with telephony, learning how to leverage Azure's powerful tools to create a more efficient and effective call center. We will walk through code examples, highlight key features of the Azure platforms, and discuss best practices for implementation. By the end of the session, participants will have a comprehensive understanding of how to harness the potential of Azure OpenAI and Communication Services to transform customer interactions and streamline call center operations.
